Ergon calls for end to threats and violence against staff

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Electricity provider, Ergon Energy, is calling for an end to abuse, assaults, and threats of violence against its workers and contractors.

Ergon said its field crews, meter readers, and call centre operators are subjected to aggressive and violent behaviour from customers and the public on a regular basis.

It has reported 302 incidents across the state since 2019, including people brandishing weapons, spitting, and setting vicious dogs on Ergon field crews.

Employees and contractors reported actual and attempted assaults, and threatening behaviour from customers, including death threats.

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Executive General Manager Operations, Paul Jordon, said police escorts are now required for Ergon crews at some locations, including 13 in Far North Queensland.

“We have identified 783 sites that our crews are unable to attend without a police escort because of the customer’s previous behaviour or threats.

“It is completely unacceptable that people who are just doing their job have been threatened with weapons, assaulted, spat at, had vicious dogs released on them, or been verbally abused by members of the community.

“There is no excuse for abuse.

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“Even when the threat of violence does not lead to physical injuries, it can have a serious impact on mental health.

“It’s not much to ask for some common courtesy from customers instead of being yelled at or having things thrown at you from passing vehicles when you are doing high-risk work,” Mr Jordon said.

Executive General Manager Customer, Michael Dart, said abusive customers were also taking their toll on call centre staff.

“While most people are courteous and reasonable, some of the callers they encounter are incredibly threatening and downright abusive.

“We understand that people can get stressed and frustrated at times, and we are always willing to listen to their concerns and complaints, but there is no excuse for abuse.

“Whether you’re a power worker, a paramedic, or a pharmacy assistant, you deserve to feel safe at work.”